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Returns Policy

🌿 Returns & Refund Policy – Saratoga Seed

At Saratoga Seed, we take pride in shipping healthy, high-quality plants. Because plants are living, perishable products, our return policy is designed to be fair while protecting plant health and quality.

📅 Return Window

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return:

  • Items must be in original, sellable condition
  • Plants must be alive and in reasonable condition
  • Proof of purchase is required

📦 Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method

👉 Once we receive and inspect your return, we will:

  • Issue a refund, or
  • Process an exchange

Saratoga Seed will cover the cost of shipping replacement plants back to you.

🚚 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos

We will:

  • Replace the item at no cost, or
  • Issue a full refund

🌱 Plant Health & Care

Plants are living products and require proper care after arrival.

We cannot accept returns or issue refunds for plants that have been:

  • Neglected or improperly cared for
  • Planted and later removed
  • Damaged by weather, animals, or environmental conditions

❌ Non-Returnable Items

  • Plants that have been planted
  • Items not in original condition
  • Clearance or final sale items
  • Custom or bulk orders

💳 Refunds

  • Refunds are issued to the original payment method
  • Please allow 5–10 business days after we receive your return

🔄 Exchanges

We are happy to offer exchanges within the 14-day window.

👉 Saratoga Seed covers shipping on all approved exchange orders.

📧 How to Start a Return

To request a return or exchange, contact us at:

📧 info@saratogaseed.com
Include:

  • Order number
  • Reason for return
  • Photos (if applicable)

🌼 Our Promise

We stand behind the quality of our plants and want you to succeed. If you have questions about plant care or concerns about your order, reach out—we’re here to help.